01
Select by context
Target by due date, overdue level, owner, active weekdays, and the campaign's allowed calling window.
Back to AAA products
AI Debt Management
Intelligence starts before the customer answers.
PhoneNow reads the live portfolio, operating rules, and line capacity to decide which calls should happen — then Casper takes care of the conversation.
Live decision engine
Today's call queue
Eligible
1,248
Skipped before call
186
In progress
20
Recently paidSkip
Already called in another roundSkip
Outside calling windowSkip
Shared line capacity20 / 24
Before Casper
More than a schedule that calls everyone.
Every call passes through multiple decisions to use customer attention, line capacity, and cost responsibly.
02
Recheck just before dialing
Read the latest contract before origination. If it has been paid or is no longer eligible, skip it immediately.
03
Share capacity fairly
Control concurrency, distribute slots across campaigns, and preserve buffer for reliable operation.
04
Retry by reason
Treat no-answer, busy, and dispatch failures differently, with the right retry pass for each outcome.
Traffic & Pipeline Management
See every line. Manage traffic from one view.
The system tracks active calls, capacity by channel, and live buffer so campaigns do not collide or dispatch more work than the platform can safely handle.
Dispatch Pipeline
Live monitor for concurrent pools and active calling channels
LiveRefresh
Utilization
56.7%
In-flight
17
Pool cap
40
Soft target
30
Buffer
10
02 · PSTN
11/20 in-flight
1used2used3used4used5used6used7used8used9used10used11used12open13open14open15open16buffer17buffer18buffer19buffer20buffer
08 · Mobile
3/10 in-flight
1used2used3used4open5open6open7open8open9buffer10buffer
09 · Mobile
3/10 in-flight
1used2used3used4open5open6open7open8open9buffer10buffer
Combined concurrent slots
Slots 1–30 active · slots 31–40 reserved as buffer
12345678910111213141516171819202122232425262728293031323334353637383940
In useReady for the next callReserved for stability
Separate pools by channel
PSTN and mobile groups each have their own capacity, making congestion and available routes immediately visible.
Fill without overflowing
A soft utilization target and reserved buffer keep calls flowing without consuming every available slot.
Observe in real time
See in-flight calls, headroom, and every slot state so teams can understand traffic and respond quickly.
One intelligent flow
From portfolio to conversation.
PhoneNow is the operational brain. Casper is the voice that speaks with customers.
01
Live portfolio
Current balance, due date, and status
02
Campaign rules
Days, windows, groups, and conditions
03
Queue and capacity
Deduplicate, prioritize, and share lines
04
Casper converses
Listen, respond, and follow the dialog
05
Result returns
Record outcomes, route work, and report
Outcome routing
Today's call outcomes
Answered with an outcome72%
Waiting for rules-based retry18%
Stopped or skipped correctly10%
After the call
Every outcome has a different next step.
The system does not return every call to one pile. It classifies outcomes and moves work to the right next action.
- Paid or no longer overdue — stop that collection round
- No answer or busy — enter the configured retry pass
- Dispatch failure — recover separately from no-answer
- Answered or already originated today — prevent unnecessary repeat calls
A system that thinks before calling
Manage the portfolio. Stop chasing dial buttons.
Design the rules, queue, and conversations around your organization's collection operation.
